Responsible Gaming

Our approach to safer play

We promote informed decisions, transparent rules, and access to controls that let you set boundaries before you start. Clear guidance appears next to any limit-setting or break feature so you can apply changes quickly and review them later. Any reduction to limits takes effect immediately, while increases require a cooling-off period to prevent impulsive jumps.

We also encourage realistic expectations. Games use random number generators, outcomes can’t be predicted, and no system improves the house edge. Treat every session as a costed activity: decide in advance what you are comfortable spending and how long you plan to play, then stop when either limit is reached.

Tools you can use today

Set the controls that match your habits. If you play rarely, a deposit cap and a session reminder might be enough. If you return often, add loss and wager caps plus scheduled breaks. Review your settings regularly and tighten them when you notice chasing or impulsive deposits.

• Deposit limits (daily, weekly, monthly)
• Loss limits to cap net losses over a period
• Wager limits to control total stakes
• Session length limits with automatic logout
• Reality-check reminders at fixed intervals
• Time-outs from 24 hours to several weeks
• Self-exclusion for longer breaks

Recognising risky behaviour

Problems rarely appear overnight. Common early signs include hiding play from friends or family, spending more than planned, skipping work or sleep to continue, and feeling irritated when not gambling. Chasing losses—raising stakes to recover money—usually escalates harm rather than fixing it. Another red flag is using credit intended for essentials to fund deposits. If two or more of these patterns fit, pause immediately and consider a time-out or self-exclusion while you speak to a specialist service. Document your spending for the last month, including small top-ups, to get a clear picture of the trend. Honest tracking is often the turning point that helps restore control.

Protecting minors

Access to gambling must be restricted to adults. Keep account credentials private and enable two-factor authentication so children cannot log in on shared devices. Store payment cards securely and never save card details on a device used by minors. Use device or router-level content filters and app restrictions to block gambling content where appropriate.

• Activate parental controls on iOS/Android and major browsers
• Consider third-party tools such as device-level blocking software
• Log out after every session and disable autofill for passwords
• Avoid playing when children can see your screen

If you suspect a minor has interacted with an account, contact us through the site’s Contact page immediately. We may request verification and will act to secure the account, including temporary suspension if needed.

Self-exclusion and account closure

Self-exclusion is a firm commitment to stop gambling for a defined period. During exclusion, access to the account is blocked and marketing is disabled. Choose the longest period that matches your situation; if you’re unsure, opt for at least six months and extend if the urge to return remains strong.

You can request self-exclusion through the account tools or via the Contact page. Once applied, it cannot be undone, and any remaining balance will be handled according to the terms displayed at the point of request. Consider combining self-exclusion with device blocking, unsubscribing from gambling-related social feeds, and removing stored payment methods.

If you prefer to step back without a full exclusion, start with a time-out and strict limits. Keep a written plan for the break: who you’ll tell, what you’ll do with the time, and how you’ll manage triggers such as payday or sports events. Treat the plan as a contract with yourself.

Support and further help

If you’re worried about your play or about someone close to you, reach out for confidential support. Use the Contact page on this site to request help with limits, time-outs, or self-exclusion. Independent organisations offer free guidance, peer groups, and professional counselling. Consider bookmarking these resources:

• GamCare – information, live chat, and treatment referrals.
• Gamblers Anonymous – peer-support meetings and recovery materials.
• BeGambleAware – practical advice, self-assessment, and help-line details.

If you feel at immediate risk of harm, stop playing now, use a time-out or exclusion, remove payment methods, and contact a specialist service above. Early action protects your finances, your time, and your relationships.